Privacy Policy
Last Updated: 2 October 2026
Singapore Day Tours (“Singapore Day Tours”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what personal information we may collect, how we collect and use it, when it may be disclosed to third parties, how we protect and retain it, and the choices available to you.
This policy applies to information collected through our website, enquiry and booking forms, email, telephone, messaging services and other communications with Singapore Day Tours.
Personal Information We May Collect
The information we collect depends on how you interact with us and the services you request.
Contact Information
We may collect information such as:
- Your name
- Email address
- Telephone or mobile number
- Country of residence or location where relevant to your enquiry
- Other contact details you choose to provide
Enquiry and Booking Information
When you enquire about or book a tour, we may collect information including:
- Preferred tour date and time
- Number of guests
- Tour preferences
- Pick-up and drop-off requirements
- Hotel, airport, cruise terminal or other meeting information
- Flight or cruise details where relevant to your tour
- Attraction preferences
- Special requests
- Mobility or accessibility requirements that you choose to disclose
- Dietary requirements or food allergies that you choose to disclose
- Other information necessary to plan or provide your tour
Information About Other Guests
If you make an enquiry or booking on behalf of other people, you may provide us with information relating to those guests.
You are responsible for ensuring that you are authorised to provide this information to us where required.
We ask that you only provide information about other guests that is reasonably necessary for us to arrange or provide the requested services.
Payment and Transaction Information
Where payment is required, payment information may be processed by banks, payment processors or other third-party payment service providers.
Singapore Day Tours may receive information relating to the transaction, such as the amount paid, payment status, transaction reference and billing information.
Where payments are handled by a third-party payment provider, that provider’s own privacy policy and security practices may also apply.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser and device type
- Operating system
- Pages viewed
- Referring website or source
- Date and time of visits
- Website interactions
- Approximate geographic information derived from technical data
- Cookie and similar technology information
We may use this information to operate, secure, analyse and improve our website and marketing activities.
How We Collect Personal Information
We may collect personal information when you:
- Submit an enquiry or booking form
- Contact us by email, telephone or messaging service
- Request a quotation or itinerary
- Make or amend a booking
- Make a payment
- Communicate with us before, during or after a tour
- Subscribe to marketing communications where offered
- Visit or interact with our website
- Provide information through one of our business, travel or referral partners
We may also receive information from third parties where necessary to organise or provide your tour, including travel partners, hotels, corporate clients, event organisers or other persons arranging travel on your behalf.
How We Use Your Personal Information
Enquiries, Bookings and Tour Planning
We may use your information to:
- Respond to enquiries
- Prepare quotations and itineraries
- Confirm and manage bookings
- Arrange guides and transportation
- Reserve attractions or other services
- Organise meeting and pick-up arrangements
- Accommodate reasonable customer requirements
- Communicate changes or important tour information
Providing Your Tour
We may use relevant information to coordinate guides, drivers, attractions, venues and other suppliers involved in delivering your booking.
Payments and Administration
We may use information to:
- Issue invoices
- Confirm payments
- Maintain transaction and accounting records
- Process refunds where applicable
- Prevent or investigate fraudulent or unauthorised transactions
Customer Service
We may use your information to:
- Respond to questions
- Handle amendments or cancellations
- Resolve complaints or concerns
- Follow up regarding your booking or experience
Business Operations and Improvement
We may use information to:
- Improve our tours and services
- Analyse customer demand
- Improve our website
- Measure the performance of our marketing
- Maintain business and accounting records
- Protect our website, customers and business from misuse or security threats
Legal and Regulatory Purposes
We may collect, retain, use or disclose information where reasonably necessary to:
- Comply with applicable laws or regulations
- Meet tax, accounting or record-keeping requirements
- Respond to lawful requests from authorities
- Establish, exercise or defend legal claims
- Protect our legal rights or those of our customers and suppliers
Marketing Communications
Where permitted by applicable law and where any required consent has been obtained, we may use your contact information to send you information about Singapore Day Tours, including relevant services, promotions or updates.
You may ask us to stop sending marketing communications at any time by using any unsubscribe method provided or by contacting us at contact@singaporedaytours.com.
Stopping marketing communications will not prevent us from sending communications that are necessary in connection with an existing enquiry, booking, payment or other transaction.
Sharing Personal Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to arrange or provide our services.
Recipients may include:
- Tour guides
- Drivers and transport providers
- Attractions and venues
- Restaurants or food providers where relevant
- Ticketing and reservation providers
- Payment processors and financial institutions
- Website, hosting and technology providers
- Email and communications providers
- Analytics and marketing service providers
- Accountants, legal advisers and other professional advisers
- Business or referral partners involved in arranging your booking
We aim to share only the information reasonably necessary for the relevant service.
For example, a guide or transport provider may require your name, group size, meeting location, contact details and relevant itinerary information in order to provide your tour.
We may also disclose information where required or permitted by law.
Third-Party Service Providers
Some parts of your booking or interaction with our website may involve independent third-party service providers.
These providers may process information according to their own privacy policies and legal obligations.
Where Singapore Day Tours engages service providers to process personal information on our behalf, we take reasonable steps appropriate to the circumstances to ensure that personal information is handled and protected appropriately.
International Transfers
Some technology, communications, payment, hosting or other service providers we use may process or store information outside Singapore.
Where personal information is transferred outside Singapore and the requirements of Singapore’s Personal Data Protection Act 2012 (“PDPA”) apply, we will take appropriate steps to ensure that the transferred personal information receives a standard of protection comparable to that required under the PDPA.
Cookies and Website Analytics
Our website may use cookies and similar technologies.
Cookies are small files or pieces of information stored on or associated with your device that can help websites operate, remember preferences and understand how visitors interact with them.
We may use cookies or similar technologies for purposes including:
- Website functionality
- Security
- Remembering user preferences
- Measuring website traffic and usage
- Understanding how visitors find and use our website
- Improving website performance
- Measuring marketing effectiveness
Some cookies may be placed by third-party services used on our website.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some parts of the website.
Where consent for particular cookies is required by applicable law, we will seek that consent as appropriate.
Data Security
We take reasonable administrative, technical and organisational measures to protect personal information in our possession or under our control against risks including unauthorised access, collection, use, disclosure, copying, modification, loss or disposal.
However, no website, electronic communication or data storage system can be guaranteed to be completely secure.
You should therefore take appropriate care when sending sensitive information electronically.
Data Retention
We retain personal information only for as long as it is reasonably required for the purposes for which it was collected or for legitimate business, accounting, legal or regulatory purposes.
The appropriate retention period may vary depending on the nature of the information and the circumstances of the booking or transaction.
When personal information is no longer required for a business or legal purpose, we will take reasonable steps to securely delete, anonymise or otherwise cease retaining it in an identifiable form where required.
Accuracy of Information
We take reasonable steps to ensure that personal information we use or disclose is accurate and complete where this is necessary for the purposes for which it is being used.
Please contact us if information you have provided changes or if you believe information we hold about you is inaccurate.
Access and Correction
Subject to applicable law and any relevant exceptions, you may contact us to request:
- Access to personal information we hold about you
- Correction of inaccurate or incomplete personal information
We may need to verify your identity before processing a request.
Where permitted by law, reasonable administrative charges may apply to certain access requests. Where applicable, we will inform you of any charge before processing the request.
Withdrawal of Consent
Where we rely on your consent to collect, use or disclose personal information, you may withdraw that consent by contacting us.
We will explain any likely consequences of withdrawing consent where relevant.
Depending on the information involved, withdrawing consent may affect our ability to provide a requested service or continue with a booking.
Withdrawal of consent does not affect collection, use or disclosure that is otherwise permitted or required by applicable law.
Links to Other Websites
Our website may contain links to websites operated by third parties, including attractions, tourism organisations, business partners and other external websites.
Singapore Day Tours does not control the privacy practices of those websites.
We encourage you to review the applicable privacy policies before providing personal information to third-party websites.
Children’s Personal Information
Our tours may include children travelling with parents, guardians or other responsible adults.
Where information about a child is required for a booking, we ask that it be provided by the child’s parent, guardian or another person authorised to provide that information.
We only seek information about children where reasonably necessary for arranging or providing the requested services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal and regulatory requirements.
The latest version will be published on our website with the date it was last updated.
Contact and Data Protection Enquiries
If you have any questions about this Privacy Policy, wish to access or correct your personal information, withdraw consent, or have a concern about how your personal information has been handled, please contact:
Singapore Day Tours
Email: contact@singaporedaytours.com
Please include sufficient information for us to understand and respond to your request.
We will handle privacy and data protection enquiries in accordance with applicable Singapore law.
