Booking Terms & Conditions
Welcome to Singapore Day Tours Ltd (“Singapore Day Tours”, “we”, “us”, or “our”). By booking a tour with us, you acknowledge that you have read, understood, and agree to be bound by these Booking Terms & Conditions.
1. Booking Confirmation
Your booking is confirmed once we receive your booking request and the required payment. You will receive a confirmation email outlining your itinerary, inclusions, and payment details. Please review this information carefully and notify us immediately if any details are incorrect.
2. Payment
A 30% non-refundable deposit is required to confirm all private tour bookings. This deposit is used to secure transport, guides, attraction tickets, and other third-party services.
The remaining balance must be paid by the due date stated on your invoice. Failure to pay the balance by the due date may result in cancellation of your booking.
3. Cancellation & Refund Policy
As all tours operated by Singapore Day Tours are private and services are arranged specifically for your booking, the following cancellation policy applies:
- The 30% deposit is strictly non-refundable.
- If you cancel more than 7 days before your scheduled tour
date, any amounts paid above the non-refundable deposit will be refunded,
less any non-refundable or unrecoverable costs already incurred by Singapore
Day Tours. These may include, but are not limited to: - Attraction tickets
- Vehicle or transport hire
- Guide services
- Pre-booked meals, where applicable
- Any other third-party supplier charges incurred in relation to your
booking - No refunds will be issued for cancellations made
within 7 days of the scheduled tour date. - No refunds will be issued for no-shows or failure to attend the tour.
4. Changes to Bookings
If you wish to amend your tour date, itinerary, group size, or inclusions,
please contact us as soon as possible.
Changes are subject to availability and may incur additional costs where suppliers charge amendment fees or revised pricing applies. While we will make every effort to accommodate your request, changes cannot be guaranteed.
5. Operator Cancellation
In the unlikely event that Singapore Day Tours is required to cancel a tour due to unforeseen circumstances beyond our reasonable control, we will offer either:
- An alternative tour date, subject to availability; or
- A refund of all recoverable amounts paid.
Where third-party suppliers have already incurred non-refundable costs that cannot be recovered, these amounts may be deducted from any refund where permitted by law.
6. Weather & Safety
The safety of our guests and staff is our highest priority.
Tours may be modified, postponed, or cancelled where severe weather, government restrictions, safety concerns, or other circumstances make it unsafe or impractical to operate. Where possible, we will offer an alternative date or itinerary.
7. Force Majeure
Singapore Day Tours shall not be liable for delays, cancellations, itinerary changes, or failure to perform services due to events beyond our reasonable control, including but not limited to severe weather, natural disasters, government actions, pandemics, transport disruptions, industrial action, civil unrest, or other force majeure events.
Any refunds in these circumstances will be subject to the refund policies of our third-party suppliers where applicable.
8. Customer Responsibilities
Guests are responsible for:
- Providing accurate booking information.
- Arriving at the agreed meeting point or being available for scheduled hotel
pick-up at the agreed time, where applicable. - Following all reasonable instructions provided by our guides and drivers.
- Ensuring they meet any visa, health, mobility, or entry requirements relevant
to their tour.
Singapore Day Tours reserves the right to refuse participation or terminate a tour without refund where a guest’s behaviour is unsafe, illegal, abusive, or significantly disrupts the experience of others.
9. Liability
While we take every reasonable precaution to provide safe and enjoyable experiences, participation in tours carries inherent risks.
To the fullest extent permitted by applicable law, Singapore Day Tours shall not be liable for any personal injury, illness, accident, delay, loss, damage to personal property, or additional expenses arising from participation in a tour, except where caused by our negligence or where liability cannot legally be excluded.
10. Travel Insurance
We strongly recommend that all guests obtain comprehensive travel insurance covering cancellations, medical expenses, travel delays, lost belongings, and other unforeseen circumstances that may affect their trip.
11. Privacy
Any personal information collected during the booking process will be handled in accordance with our Privacy Policy and applicable data protection laws.
12. Changes to These Terms
We reserve the right to amend these Booking Terms & Conditions at any time.
The version published on our website at the time of your booking will apply to
your reservation unless otherwise required by law.
13. Contact Us
If you have any questions regarding these Booking Terms & Conditions or
your booking, please contact us:
Email:
contact@singaporedaytours.com
